This Privacy Policy describes how MJDDDS, PLLC (“we,” “our,” or “us”) collects, uses, and protects information when you visit or interact with our website (the “Site”).
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a contact or appointment request form
- Schedule an appointment through an online booking tool
- Call, text, or email our office
Depending on the features used, this information may include your name, email address, phone number, patient status (new or existing), preferred location, appointment type, insurance information or coverage status, ZIP code, legal sex, and date of birth.
If you schedule an appointment for a child, dependent, or another individual, we may collect information relating to both the patient and the responsible parent or guardian, including names and dates of birth.
When you submit a form or schedule an appointment, your information may be transmitted to our office and/or our practice management system through secure third-party integrations. We do not independently maintain full medical records through this website.
Because email address and phone number are required fields for appointment requests, you will receive a one-time transactional email and text message confirming receipt of your inquiry or appointment request.
We may also automatically collect certain technical and usage information, such as IP address, browser type, device information, pages visited, referring website data, and interaction data collected through analytics, advertising, and performance measurement tools.
SMS Communications
As part of the confirmation process described above, you will receive a one-time transactional text message confirming receipt of your inquiry or appointment request. Message and data rates may apply. You may reply STOP to opt out of future text messages.
Call Tracking and Recording
Calls to our office may be monitored or recorded for quality assurance, training, and customer service purposes, where permitted by applicable law.
Scheduling and Third-Party Integrations
Our Site may, depending on the services enabled by our practice, integrate with third-party scheduling platforms and practice management system providers to facilitate appointment booking and related communications. When you use these tools, certain personal and scheduling information is transmitted directly to those providers and to our internal systems to process your request.
These third-party providers operate under their own privacy policies and security practices. We encourage you to review their policies when using external scheduling tools.
We act as an intermediary technology layer to facilitate communication and scheduling but do not independently use scheduling data for marketing purposes or maintain full medical records through this website.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and analyze performance.
Depending on the services used by our practice, we may use tools such as:
- Google Tag Manager
- Google Analytics
- Meta (Facebook) Pixel
- Call tracking and communication systems
- Appointment scheduling integrations
These tools may collect information about your interaction with the Site. You can control cookies through your browser settings. Disabling cookies may affect certain functionality.
We also use Cloudflare Turnstile or similar bot-detection services to protect our forms from automated abuse. These services may collect limited technical and behavioral information to distinguish human users from bots.
How We Use Information
We use collected information to:
- Respond to inquiries and appointment requests
- Communicate regarding our services
- Send transactional confirmations
- Improve website performance and marketing effectiveness
- Maintain security and prevent misuse
- Analyze new patient lead activity
Sharing of Information
We do not sell your personal information.
We may share information with trusted service providers who assist us with website hosting, infrastructure, analytics, communications, call tracking, scheduling systems, and related business operations. These providers process information on our behalf and are not permitted to sell or use the information for their own independent marketing purposes.
We may also disclose information if required by law or to protect our legal rights.
Data Security
Our Site uses SSL encryption and is hosted on secure infrastructure with firewall and security protections in place. While we implement reasonable safeguards, no method of transmission over the Internet can be guaranteed to be completely secure.
Data Retention
We retain submitted contact information as necessary to respond to inquiries, maintain business records, analyze marketing performance, and comply with legal obligations. Information may be deleted or anonymized when no longer reasonably necessary.
Medical Information Notice
This Site is intended for general communication and scheduling purposes only. It is not intended for submission of detailed medical or dental information. If you need to share sensitive health information or have an urgent medical concern, please contact our office directly by phone.
Your Privacy Rights
Depending on your state of residence, you may have rights to request access to, correction of, or deletion of personal information we maintain about you. To submit a request, please contact us using the information below.
Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, the “Last Updated” date at the top of this page will be revised.
Contact Us
If you have questions about this Privacy Policy, please contact:
MJDDDS, PLLC
3155 Book Rd Ste 107
Naperville, IL 60564
Phone: (630) 922-1311
Email: drd.caputodental@gmail.com
